Engage in the Difficult Conversation (5 … Role play is particularly useful for exploring how people respond differently to the same situation. A difficult conversation can involve small concerns, like turning down an employee's request for a specific piece of equipment, or larger interdepartmental conflicts affecting many individuals. Objectives: Participants role-play various approaches to conflicts that might arise in the workplace. Procedure: Read through the scenarios below and with a partner discuss ways to deal with the issues presented. A conversation about a workplace conversation can halt everything you are working on and turn your HR World upside down. Dealing with the unexpected is … To access them, download the People Management app – free to CIPD members – from iTunes, Google Play or Amazon. How might our difficult conversations play out in reality? grandfather is at a loss. The difficult and awkward situation you’ve shared here should motivate all of us to have our crucial confrontations or conversations early and with safety. Difficult Conversation Role Play Scenarios. To do so, use your AMPP skills. Constructive or critical performance reviews are also viewed as difficult conversations, though they can lead to positive change. Work is Tough. Each person will role-play a different scenario. Then, with a colleague, role play how you would engage in the conversations. During the meeting, the student sits and plays videogames on his phone. Scenario Three A distraught parent sends you an email on a Friday morning and asks to schedule a It allows you to get a feel for the type of communication that will help to resolve a situation, and the ways in which things can be made worse. Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. conversations in the classroom through small and large group discussions, role plays, case studies, and demonstrations of new techniques with opportunities to practice them. Ask to get things rolling Mirror to confirm feelings Paraphrase to acknowledge the story Think about how you would respond to the following difficult conversations. Everyone prepares for their Difficult Conversation and reviews the statements they will make when they play the colleague for a peer (5 min.) With your group members, role play this scenario and discuss its implications for the student, for the teacher, and for the family member. Create a short skit to act out a possible solution … Having difficult conversations is a part of the Manager and HR’s job. Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). 1. Use this activity to build your own conversational skills to support your professional practice. When we don’t hold the conversations or we hold them badly, our relationships and results suffer, just as you are now experiencing. Role play also allows you to build both confidence and experience… Being a Manager is a Rewarding & Hard Job. Initiators should be sure to videotape the role-play and debrief. 2. Role Play #1. Explore Others’ Paths Role Plays When others become angry, share ugly stories, or go to silence, it often helps if you can encourage them to retrace their Path to Action and share their original observations—the facts. 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