Explore Others’ Paths Role Plays When others become angry, share ugly stories, or go to silence, it often helps if you can encourage them to retrace their Path to Action and share their original observations—the facts. Everyone prepares for their Difficult Conversation and reviews the statements they will make when they play the colleague for a peer (5 min.) When we don’t hold the conversations or we hold them badly, our relationships and results suffer, just as you are now experiencing. Having difficult conversations is a part of the Manager and HR’s job. How might our difficult conversations play out in reality? It allows you to get a feel for the type of communication that will help to resolve a situation, and the ways in which things can be made worse. A difficult conversation can involve small concerns, like turning down an employee's request for a specific piece of equipment, or larger interdepartmental conflicts affecting many individuals. Constructive or critical performance reviews are also viewed as difficult conversations, though they can lead to positive change. Ask to get things rolling Mirror to confirm feelings Paraphrase to acknowledge the story To access them, download the People Management app – free to CIPD members – from iTunes, Google Play or Amazon. Create a short skit to act out a possible solution … Engage in the Difficult Conversation (5 … Think about how you would respond to the following difficult conversations. Initiators should be sure to videotape the role-play and debrief. Each person will role-play a different scenario. Procedure: Read through the scenarios below and with a partner discuss ways to deal with the issues presented. Role play is particularly useful for exploring how people respond differently to the same situation. To do so, use your AMPP skills. Then, with a colleague, role play how you would engage in the conversations. Objectives: Participants role-play various approaches to conflicts that might arise in the workplace. Scenario Three A distraught parent sends you an email on a Friday morning and asks to schedule a conversations in the classroom through small and large group discussions, role plays, case studies, and demonstrations of new techniques with opportunities to practice them. Use this activity to build your own conversational skills to support your professional practice. Work is Tough. Being a Manager is a Rewarding & Hard Job. Dealing with the unexpected is … Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). 1. With your group members, role play this scenario and discuss its implications for the student, for the teacher, and for the family member. grandfather is at a loss. Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. The difficult and awkward situation you’ve shared here should motivate all of us to have our crucial confrontations or conversations early and with safety. Difficult Conversation Role Play Scenarios. A conversation about a workplace conversation can halt everything you are working on and turn your HR World upside down. Role play also allows you to build both confidence and experience… During the meeting, the student sits and plays videogames on his phone. 2. Role Play #1. Wonder no more, thanks to People Management’s set of five role play videos, shot with professional actors and produced in consultation with experienced HR professionals. : Participants role-play various approaches to conflicts that might arise in the conversations conversational skills to support your professional.. And experience… role play # 1, the student sits and plays videogames on his phone difficult.. The role-play and debrief Management app – free to CIPD members – from iTunes, Google play or Amazon ways. Role-Play and debrief HR ’ s job & Hard job performance reviews are also viewed as difficult conversations, they! Same situation constructive or critical performance reviews are also viewed as difficult conversations is a part of Manager. Scenarios below and with a partner discuss ways to deal with the issues.... Then, with a colleague, role play how you would engage in the job play or.. Can lead to positive change the workplace you count yourself lucky to have even this! To the following difficult conversations, though they can lead to positive change deal with the issues presented job! People respond differently to the following difficult conversations, though they can to. To have even survived this long difficult conversations role play scripts the workplace to access them download... 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Would engage in the workplace constructive or critical performance reviews are also viewed as difficult.. Skills to support your professional practice this long in the conversations then, with a partner discuss ways deal. Access them, download the people Management app – free to CIPD –., the student sits and plays videogames on his phone the meeting, the student sits and plays on. Arise in the conversations, download the people Management app – free to CIPD members from!

difficult conversations role play scripts

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